Welcome To Platinum Travel & Tourism – Jordan The management and the Team of Platinum Travel & Tourism would like to thank you for your kind time in reading and going through our profile.
Platinum Travel & Tourism Established in 1996 headed by Riyad Arbad as Chief Executive Officer.
Platinum Travel with all its subsidiaries is well experienced in handling the travel needs of local and expatriate residents and is equipped to handle any request efficiently and promptly. As it’s an IATA approved, full-brokerage travel management firm.
Striving for 100% satisfaction 100% of the time is what always keeps Platinum Travel & Tourism employees focused on providing you with industry leading service. We are never more pleased than when we hear good things about our work but equally we take pride in our ability to quickly deal with any issues or problems that our customers may have when using our services.
We are constantly improving our performance to meet the high standards that you expect form us and always welcome your comments and feedback.
Platinum Travel & Tourism is more than just another travel agency. It is a travel management company responsive to your needs for flexible options, results driven technology and quality customer service. Travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great
Platinum Travel & Tourism is aware of the importance of a well organized and detailed trip. Travel enriches your life when it's done right, and we are aware that our job is to provide you with a premium package and service all the way through.
Each of our agents brings a wealth of experience to your travel needs. From picking the right hotel or cruise to finding a great tour in an unfamiliar city, our staff pools their knowledge of crucial details- flights, hotels, ships, customs, where to eat, what to do - and books your travel reservations accordingly.
Our tools allow travelers to customize the trip that best suits them, insuring a smarter trip with great value every time while our industry-leading technology helps people find more rewarding travel experiences and feel confident about their travel planning. From an ideal honeymoon to a fun family vacation, Platinum Travel & Tourism is waiting and willing to assist you. Experience a whole new world of travel service, one that rewards you with premier treatment and front-of-the-line experience. Added to the quality you've come to expect from your travel agent, Platinum Travel & Tourism service makes sure your vacation is second to none.
Platinum Travel and Tourism is confident of providing, and facilitating with travel industry suppliers, the recognition and service that your company deserves for its travel expenditure.
Platinum Travel and Tourism's main focus is customer satisfaction. We continually expand our client base and seek ways to surpass your expectations. Services we offer range from ticketing, hotel reservations, car rental, emergency travel services, corporate travel management and travel insurance.
GOALS, VALUES AND BELIEFS
Our goal at Platinum Travel & Tourism is simple - extraordinary customer service as we provide our clients' needs in the travel service industry.
Our values and beliefs require that we:
Treat each employee with respect and give them an opportunity for input on how to continually improve our service goals.
Treat each employee fairly and with mutual respect. The company does not tolerate discrimination of any kind and encourages all managers and supervisors to involve employees in problem solving and the creativity process. When problems arise, the facts should be analyzed to determine ways to avoid similar problems in the future.
Provide the most effective and efficient corrective action, to resolve customer service issues and ensure that the problem is not repeated in the future. In this way, we will maintain our leadership position in the industry.
Foster an open door policy which encourages interaction, discussions and ideas to improve the work environment, thus increasing our productivity.
Deliver competitive, impeccable service to our customers and, where required, partner our customers with vendors who share our mission vision.
Make thinking "outside the box" our commitment as a team and our only way of doing business. This commitment will assure continued growth and prosperity
Platinum Travel & Tourism is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, or handicaps status.
This policy affirms Platinum Travel & Tourism's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist. Our aim is to recruit, pay and promote on the basis of merit, ability and performance.
PRINCIPLES OF BUSINESS
Platinum Travel & Tourism is committed to building and maintaining high standards of integrity, fair dealing, quality service and ethical behavior in all its relationships. It is the company's aim to comply with all legal requirements wherever it operates. In addition, we always make sure our actions are "right and proper". These standards apply to the company's relationships with all its principal shareholders.
Our Shareholders make it possible for us to serve our customers. The company must earn the profits needed to provide a consistent increase in the value of shareholders' investments and to finance the development of our business.
Our Customers are the foundation of our business. Their interests must be foremost in everything we do. We aim to develop and maintain profitable and lasting relationships with our customers. This requires us to build on what we do well, to innovate, to meet customers' changing needs and competitive challenges and to apply the appropriate skills.
Platinum Travel & Tourism competes for business on the basis of the price and quality of its products and services. We believe in making our pricing as transparent as possible. Such a policy ensures that normal market forces are allowed to operate so as to promote choice.
Our Staff hold the key to the company becoming the first choice for our customers. Platinum Travel & Tourism recognizes that pride and enjoyment in the job comes from commitment, leadership by example and achievement. Platinum Travel & Tourism aims to train, develop and reward employees in ways that acknowledge performance and individual abilities. Equally, profitability is essential for job security.
Our Suppliers are vital to the company's success. We are committed to establishing mutually beneficial relationships with them, based on the same high ethical standards that must apply to all our dealings. We will be open, professional, honest and committed to paying all suppliers on a timely basis.
We expect suppliers to compete on the same basis as we do on the price and quality of their products and services. We aim to build a partnership with our suppliers. Platinum Travel & Tourism respects the trust that its suppliers place in it.
Our Community and its economic activity will determine our ability to provide appropriate returns to our shareholders. Platinum Travel& Tourism aims to support the community in a variety of ways; in particular, by acknowledging the contribution of staff as volunteers and through pursuits of their civil responsibilities. A most effective way to promote the welfare of the community is for our operations to be profitable.
Platinum Travel & Tourism will provide with the lowest available fare for any required route. Our consultants will search for the lowest published and negotiated airfares and provide you with different options and routes in a detailed offer format.
No advance purchase notice is required. Company will enjoy the same rate and privileges regardless of when the reservation was required provided that seats are available.
All our travel consultants are provided with Cellular phones (Mobile), they are accessible 24 hours a day, 7 days a week 079 622 11 2 – 079 5555 646.
Platinum Travel & Tourism have assigned a dedicated staff for ticket delivery using 2006 model air-conditioned vehicles for ticket delivery. We will pick up and deliver tickets to any hotel or other location within the city of Amman at no charge.
Our assigned travel consultants are well trained. Our ticketing supervisor will inspect all tickets for errors before any ticket is released. We have assigned an on call consultant who will be available 24 hours, 15 days a week to service.
As per IATA Jordan, Zero commission applies on all airline tickets issued in Jordan. Platinum Travel & Tourism will charge a service fee for all services to be rendered.
All reservations will have seat assignments (if the airline allows it). Other supplementary services such as special meals, wheel chair or any other request a passenger may need
Platinum Travel &Tourism will guarantee the lowest fare at the time of ticketing. As you may know, airline and hotel rates change frequently according to supply and demand.
Our custom made accounting program will help in getting all possible information, such as total amount spent on travel during any given period or the number of tickets issued, by any period, by airline carrier, by destination, or by name of passenger.